![]() ![]() However, it’s important to keep in mind that VoIP testing is not a one-time event. After implementing the new system, the office reduced the calls to their front desk personnel by 75%, giving them more time and resources for their other organizational needs. In the end, the company picked a winner and successfully replaced its old PBX system with this new VoIP. The company also figured out that poor call quality can be attributed more to the VoIP software itself than to network saturation. With a VoIP quality test, you’ll know once and for all whether you need to upgrade your services or switch to a different ISP. All before ever purchasing and starting the transition to a VoIP phone system.Īs such, you can budget for your upcoming purchases and bolster your infrastructure if you need to.Īnd before you get that dreaded feedback post VoIP implementation from a customer, business partner, or stakeholder letting you know they can’t hear you, getting frustrated, and hanging up.īy leveraging VoIP quality testing, one financial services office in the Midwest was able to find the perfect VoIP system for them–and save the whole office a lot of time.Īfter several days of testing, this company’s employees were able to objectively rate three VoIP software packages based on several factors like echo, dropped words, and call connection time. Moreover, you can test what happens with multiple concurrent calls as well.Įven the best VoIP providers can’t make up for sluggish network connections. Since VoIP calls only work with the internet, it’s crucial to ensure you have enough bandwidth and upload/download speeds to deliver high-quality calls. Such a test would essentially identify the exact traffic capacity that initiates the 'Rush Hour'.Testing VoIP quality before making a big purchase helps ensure your transition from an old-school phone system or different VoIP provider is as smooth as possible.įirst and foremost, it lets you gauge the readiness of your internet connection. This is a bit like putting cars on the road and stopping when cars fail to reach their destination on time. This test automatically stops at the bandwidth value where call quality metrics start to fail, namely Jitter and packer loss exceed the threshold defined for the test. ![]() MCS provides a sophisticated VoIP Capacity assessment, which quickly validates the number of concurrent calls that can operate on any given connection while still maintaining audio quality. ![]() MOS score is also reported, which is the popular metric for overall VoIP health.įactors that have a big impact on VoIP Quality, such as available bandwidth, are supported by MCS's ability to customize the test for call lines and codecs, which consume bandwidth. MCS measures not only packet loss but also the distribution of that loss. To ensure quality MCS measures not only Jitter but also peak Jitter, discard Jitter, and average Jitter.Įqually important is packet loss. Learn about VoIP Bandwidth How does MCS help assess if packets are on time? The third significant measure is the amount of bandwidth and how it is used.ĭata packets are large and consume bandwidth. ![]()
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